When you’re a business owner, the customer is king, which goes double if you’re an entrepreneur. Your business will thrive or struggle depending on how well you can deliver what the customer wants, and luckily finding this out is as easy as asking. But what’s the best...
In the past, poor customer service might not have had a significant impact on your business’ growth. However, the internet has created greater transparency, affecting how consumers interact and view brands in a multitude of ways. For this reason, it’s...
While you may have started out with the ambition of becoming an exceptional leader, it’s easy to lose sight of that type of long-term goal. Over time, you may let more immediate concerns distract you, or you may simply experience a dulling of your existing...
Experienced professionals with sophisticated technical skills sometimes miss leadership opportunities because they lack emotional intelligence. Emotionally intelligent leaders place relationships, communication, and team accomplishments above individual success and...
While managers have duties and obligations that may vary from time to time, there is one certainty that they will face: a personal crisis in the office. How the manager or boss handles such a situation with an employee is frequently a test of that person’s...
As we look at a continued situation in which lockdowns and remote working are the new normal, it becomes more important than ever to keep your team connected. This means keeping them connected to one another as well as strengthening the bond you have with each of...
